At Fuel Clothing LTD, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Customers may request a return within 30 days of receiving their order.
To be eligible for a return:
- Items must be unused, unworn, and in their original condition
- Items must include original tags and packaging
- Proof of purchase or order confirmation is required
Items returned without prior contact may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Final sale or clearance items
- Personalised or custom-made products
- Items showing signs of wear or damage caused by the customer
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, refunds will be processed back to the original payment method within 7 business days.
Please note that processing times may vary depending on your payment provider or bank.
Return Shipping
Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning items.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos and your order number.
We will work quickly to resolve the issue.
Exchanges
We currently offer exchanges for size or defective items, subject to product availability.
Contact Information
Fuel Clothing LTD
Company Number: 13535912
Registered in England & Wales
Address: 3A Chapel Walk, Worcester WR1 3LD, United Kingdom
Phone: +44 1905 972600
Email: support@fuelclothing.shop
